Care Management System Database Solutions

Zoe from The Lyme Trust said

When I was tasked to look into a CRM system for The Lyme Trust I was perusing the internet and singing up for webinars and walk throughs of various CRM templates, even having a look into a system specifically designed for the social care industry. These systems were proving to be costly and not suitable for the Trust. I spoke with Develop Systems and asked if they could help with our CRM, having various services cared for by them already, it made sense!

It was reassuring knowing that I could liaise with a local company and we had our first meeting to discuss our needs and to share any documentation which would need to be integrated into the CRM. I was expecting it to be daunting and I didn’t think I would understand any technical talk…I didn’t need to be worried! With a roll of wallpaper and a pot of coffee The Lyme Trust’s processes were laid out on the table and Juliet took care of all the technical stuff.

When the first version was presented to us we realised that it was a system specifically for the Trust. What I liked about using it for the first time was I felt like I already knew the system, because I had an input in creating it and it was all our processes and data in one place.

Fast forward from all the testing, additions and adjustments, which can be made to the system at any time, and we have seen a really positive impact the system has made to The Trust.

The aim of the CRM was to reduce the cost and use of paper and other materials, enable staff to spend more time with residents and less time completing admin and to improve communication amongst all departments.

We can now proudly say that we are more environmentally friendly, communication has improved within the team and our main goal, to provide a stable and comfortable environment for all of our residents, has been exceeded.