Support Centre - Email

Webmail Login

To view your email using any web browser, simply login to webmail here

Email Error: 550 not local host

Error received when sending email: The message could not be sent because one of the recipients was rejected by the server.
Server Response: '550 not local host domain.co.uk, not a gateway'. You will need to go into your email account and find the servers tab. You need to tick the box stating 'My Server Requires Authentication'. The default settings of using the same username and password as POP for SMTP are correct.

Firefox Browser using webmail: 550 not local host

There is a known bug regarding sending with firefox. Please use 'IE' if you want to make full use of the webmail facilities.

I can't send email using my Mac

Please follow these steps to configure your Mail program.

Open the Mail program and click on:-

Mail > Preferences > Accounts

In the list of accounts on the left, click to select your email account.
Click Server Settings. The SMTP Server Options window should open.

In the Outgoing Mail Server box type mail.your-domain-name (eg. mail.hostingsystems.co.uk).

For Server Port, enter 25.

Leave the Use Secure Sockets Layer (SSL) tick box unticked.

From the Authentication drop down, select Password.

Your username should have the same form as your email address i.e. username@your domain name (eg. fred@hostingsystems.co.uk)

Finally enter your password in the Password box then click Ok and save your settings.

Setting up your email

If your Outlook Express is already set-up with at least one account and you wish to add a new email account then please click on:-

Tools > Accounts > Add > select mail

Then follow steps 3 - 6 of the section entitled 'Configuring Outlook Express using the set-up wizard'

Configuring Outlook Express Mail for the First Time

Before continuing you will need to know your user Login Name* and your Password.
If you do not know any of these details then please contact us directly on 0870 121 1085.
You are advised to read these instructions carefully before actually undertaking the following procedures. When you first double click the Outlook Express icon a window will appear named "Browse for folder," please select the folder that you wish your mail to be stored in. We recommend that you select the default and click OK. If you have registered using your sign-up server all the rest of your mail and news settings will be automatically configured for you thus allowing you to send/receive mail and news immediately.

Alternatively, if you have re-installed our software or manually registered an account then please follow the instructions below for configuring Outlook Express.

In order for the wizard to run correctly you must have configured your Internet connection beforehand. To do this, double click on the Internet Explorer icon from your desktop. When Internet Explorer launches, select Configure Existing Account and your connection will be configured automatically. You may be prompted for your Windows 95/98/ME or 2000 CD-ROM during this process so make sure you have it available.

Configuring Outlook Express using the set-up wizard

Stage 1: Configuring Outlook Express Mail

1) Double click on the Outlook Express icon on the Desktop.
2) A window will appear named "Browse for folder". Please select the folder in which you wish to have your mail stored, We recommend that you select the default and just click on OK.
3) A window will then appear named "Your Name". Please enter your real name in the "Display Name" box. Then click Next.
4) A window will appear named "Internet e-mail Address" Please enter your e-mail address in the box provided. Then click Next.

N.B. Customers should note that the e-mail address should take the following form: username@your domain name (eg. fred@hostingsystems.co.uk)

5) A window will then appear named "e-mail Server Names". If you do not have entries for the server names they are as follows:

"My incoming mail server is a" select POP3 server from the drop down menu

In the "Incoming mail (POP3 or IMAP) server" box, type in the following
mail.your-domain-name (eg. mail.hostingsystems.co.uk )

In the "Outgoing mail (SMTP) server" box, type in the following
mail.your-domain-name (eg. mail.hostingsystems.co.uk )

After the details are entered click on Next.

6) A window will then appear named "Internet Mail Logon". Make sure "Log on using" is enabled. Within the box named "Account Name" please enter your account name. You will then need to enter your password in the box named "Password" (be sure to enter the password in the correct case). After this has been completed click Next.
7) A window will appear called "Friendly Name". The name of our incoming mail server should already be entered into the box headed "Internet mail account name" so just click Next.
8) A window will then appear named "Choose Connection Type". Make sure that the box headed Connect using My Phone Line is checked and then click Next.
9) The next screen will appear named "Choose Modem" If you haven't selected what modem is being used to dial, Ensure that the correct modem has been selected in the box and click Next. If this screen is not displayed then please proceed to Step 10 below.
10) A window will appear named "Dial-Up Connection". Make sure that Use an existing Dial-Up Connection is enabled. Then highlight the name of Your Connection in the box beneath and click Next.
11) Congratulations, you have now set up the e-mail facility within Outlook Express. Click on Finish.